Cancellation & Refund Policy

Last updated: July 29, 2024

1. Appointment Cancellations

If you need to cancel or reschedule your appointment, we request that you provide at least 24 hours' notice. This allows us to offer the appointment slot to another patient in need.

Cancellations can be made through your online patient dashboard or by calling our reception desk during operating hours.

2. Refund for Online Payments

For appointments where a fee was paid online in advance, a refund will be processed based on the following conditions:

• Cancellation with more than 24 hours notice: A full refund will be processed to the original payment method.
• Cancellation with less than 24 hours notice: A cancellation fee may be applied. The remaining amount will be refunded.
• No-show: If you do not show up for your appointment without prior notice, the appointment fee is non-refundable.

3. How to Request a Refund

To request a refund, please contact our billing department with your appointment details and payment receipt. Refunds are typically processed within 5-7 business days.

4. Service Non-delivery

In the rare event that the hospital is unable to provide the service at the appointed time (e.g., due to a doctor's emergency), we will offer to reschedule your appointment at the earliest convenience or provide a full refund.